I've read these forums, and tried performing a reset of my hub twice and I have tried uninstalling and reinstalling the Virgin Media Connect app from my. So he came and tested the speed and then said he would change the modem from a SB5100 installed a few months ago. There will be a £25 charge for this. 59pm on the date initially confirmed in writing with the customer. HI postpete, thanks for the message and sorry to hear that there is an issue with the landline connection, I will send you a private message so that this can be looked into further for you. In September, whilst getting our kerb dropped the workmen cut through out virgin cable, there was no indication it was in this area and it wasn’t buried at a sufficient depth. No, you can keep using the same phone you’ve always used. Phone. 23-09-2022 16:29 - edited 23-09-2022 16:30. Ok so nearly two months further on. Options. Hi @LadyEmma2023 👋. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. None of the advisors in India know what they are doing and - 5263894. Eh, that's exactly why I left Virgin media. . . 18/10/07 - 13:56 #4. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. eg 2landline help and support page tells you to follow the step by step instructions; there are no step by step instructions. She was told (after being on hold for 90 minutes) that an engineer had been scheduled for Tuesday. Hi, We're moving house tomorrow and so last week my partner phoned customer support to arrange a moving date and an engineer to install a connection at our new house. on 10-02-2023 17:13. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. Engineer not turned up. If you don't mind, I will need to send you a private message to pass security. I received the router and TV box through the post about a week ago. You might like to try giving full details here first to get some advice. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. Hi I applied for virgin media on 28. Phone number - 150 from a VM phone, 0345 4541111 from any other phone. The fact that the person on the phone had no idea that this was a thing either was incredibly frustrating (especially after having to put up with hold music for ages). TV 360 and home phone not currently available in 2022/23 network expansion areas. The box itself crashes daily and is unable to access. on 10-02-2023 10:41. Networking and WiFi. Browse Virgin Media Virgin Media Community. A Ti-Vo was installed in one of the upstairs bedrooms. This is now the second time that Virgin Media have failed to turn up to install my broadband and absolutely no comms at all, they just. 2: Seeker. Had a intermittent issue where my Internet would drop out once or twice a day for 5 minutes. New build house has virgin media box etc installed. 4 and there is a potential problem My hub 3 connects to the incoming box on the wall with what looks like an ethernet type connection and cannot be removed and it connects to the router with a screw type add-on fitted by a Virgin Media engineer. Hub4 flashing green constantly (modem mode) e. No show, rang now at 645pm they said they would get back to me at 7 but didnt. Monday to Friday 9am to 6pm and see if you can get. They then sent me the engineer's. This has been booked for Tuesday however my services are now back up and working. Account - Cable. 1 ACCEPTED SOLUTION. 06-11-2019 9:40. Scroll down to “Network” and press the “OK” button. However on the third attemp it failed to reboot- Have unplugged and reset- nothing-. No contact. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. If you need an answer you will have to phone customer services as a VM staff member will not get to your post for 2 or 3 days. Easiest way is modem mode, because you will present a different MAC address to the Virgin Media DHCP server, by using another router and it will allocate a new IP because of a different MAC address it can see (different from the Virgin Media Hub). Check back here at any time for updates. Engineer No show. I also had the same problem, engineer no show today for a 1-6pm appointment! Spent ages trying to find a number to call but no luck…We would like to show you a description here but the site won’t allow us. on 16-10-2022 19:44. I have read some quite troubling threads on the forum of people seemingly being fobbed off with delay after delay. Options. I was offered a Volt 2, got a hub 3, with the possibility of connecting a phone. We would like to show you a description here but the site won’t allow us. . The situation described above is what recently. Welcome to the community and thanks for taking the time to post here on the forums. I ordered my home start setup kit approximately one month ago which arrived today. I will pop you over a private message - as I need to confirm some details. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been. 99 for a new landline, but it’s free if you already have one. I ordered my home start setup kit approximately one month ago which arrived today. App then says we need an engineer, and. 5 Virgin Media Software Engineer interview questions and 6 interview reviews. Eventually got through on the telephone after 30 mins, and the Operator did her best but was clearly untrained, but I did end up with an egineer visit. This estimate is based upon 2 Virgin Media Test Engineer salary report(s) provided by employees or estimated based upon statistical methods. Engineer no show. Hey, Did anyone else get Virgin Media turn up at your door and. 00 for the 3 broken appointments. unless you've spent the best part of a week trying. Anot. If a customer wishes to switch to a 360 box then that's an entirely different process, it's classed as a regrade and there would be a fee of £24. If that matches with the tech visit today, then today is when you start counting from at £5. Now booked again - 5249241. I quickly turned it down because I did not want to take such a significant pay cut. I trie. See all Test Engineer salaries to learn how this stacks up in the market. Re: Engineer left me with 360 AND V6. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. 1 ACCEPTED SOLUTION. Get our superfast unlimited fibre broadband. I would recommend keeping the conversation to one channel so as not to confuse things. Email. I took the day off work especially as well. Options. he refused to give me his second name and by. On the public pavement outside I believe the little CATV manhole (that I think Virgin use) has recently been tarmacked over when the Council. I do not work for VM. Engineer no show and no contact. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. During the hub 5 installation process the virgin media engineer stated that the virgin media wifi cable lines werent even on their system and that they weren't working properly as even had problem setting it up. 1 ACCEPTED SOLUTION. If Openreach records show that you have a socket. I've got a new installation of Virgin Media (installed by an engineer yesterday) with a new Hub 3. 10. You will only have been sent a QuickStart pack if the premises previously had VM. Hi Pete, thanks for messaging us over PM, I am glad that this is on the way to becoming resolved. 10-09-2020 22:04. If we promised to be with you on a particular day and we don’t turn up that day, or cancel with less than 24 hours’ notice, we’ll automatically apply a £29. 30/06/19: we submitted another complaint to Virgin Media 05/07/19: another Virgin Media engineer visited to assess the damage 11/07/19:. I'm a Very Insightful Person, I'm here to share. Engineer needed to configure and install properly in QuickStart, set up and connections 2 hours ago; WiFi pods not working properly in Networking and WiFi yesterday; Internet Box Cover Falling Off in Networking. An Engineer came on 10/11/22 and rectified the “ deadline” it worked for a few days but the same problem has arisen. 00 if you are not in for a booked appointment. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. Status pages said no problems. I’ve called customer - 5221667. Sorry to hear your phoneline is not working. They removed the old radiator but left the new one leant up against the wall (not attached/plumbed in). Hey HonedAggressor, thank you for reaching out and a warm welcome to the community, I will be able to help you book a tech in. Get the V6 box back and make sure you don't have any problems, and then as you have been able to have a test run of the 360 you can then decide if you want to software upgrade both. Copy the text in the Direct Link box, beware, there may be more text than you can see. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Networking and WiFi. 1 REPLY. m. Could I please change my Engineer . £5. It's great having you on board with us in the Community. Emma Robinson, 42, from Surrey, who is a Virgin Media customer,. The engineer was booked. If that's the case then you'll still definitely have the usual landline set up until then, but once the date passes it will go inactive. Went on to murder two women. Openreach engineer has twice failed to turn up - considering cancelling my contract. Monday afternoon between 12-4pm-. Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Options. If no joy, try the pre-install team - 0800 0521734. Still no option to book an Engineer. I have fixed the problem myself by moving the BT Master socket next to the Virgin hub and connecting it to the adapter you sent. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. had various members of Virgin Media suddenly pop up on screen looking confused then disappear again, and it generally felt as if whoever was meant to be in. > Connect to the Virgin Media TV service now. Charges could be imposed if a. The original scheduled date for engineer installation was 21st of February 2023, this was then not met and as Virgin Media failed to provide enough notice, they did provide with compensation. also modem has reset itself a couple of times . Hi, I had an engineer scheduled to come out 25th March but they did not turn up (see attached). I turned up on time, informed the receptionist who I was being intervied by and waited in reception. We would like to show you a description here but the site won’t allow us. None the less an Engineer was called, they visited and told us we were a priority for total loss of service however they would. Gaming Support. How do Virgin continue to trade/lie/fail to perform. How do I get in touch with Virgin media? 0 Kudos Reply. A technician was apparently booked to visit on 26. Is this issue common?Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Copy the text in the Direct Link box, beware, there may be more text than you can see. . > Network. 08-02-2023 01:51 PM. As our Support Team has advised, if the engineer failed to attend without at least 24 hours notice of a cancellation, you may be eligible for a standard £30 compensation known as Guaranteed Standards of Performance (GSOP) payment. I believe it is a deliberate strategy by VM. The box has been like this for a couple of years. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. 3. Then turn on the V6 again whilst keeping hold of those buttons for a furhter 30 seconds. If you'd like to cancel an upcoming installation appointment, please contact us. When I have tried to book an engineer online, it is saying that I don't have a tv on my account, when I do. They told me an engineer would visit. Hi Jez1085, Thanks for posting on our forums, I am sorry the engineer didn't arrive for the appointment time. Stay safe online. Re: How to book an engineer. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. I admit I got a bit irrate at the operator at 17:30 when I called not only did he tell me there was no record of an engineer. Repairs and servicing of Virgin Media equipment come at no extra cost. Click on. Restart your equipment. build flat I needed Vodafone to send an engineer out. Forum Team. Do not cancel your existing broadband service until Virgin is in and working. I called Plusnet helpline and they said they couldn't contact the engineer either. The property where this will be installed is currently empty and has never had Virgin installed before. . Spoke to Virgin Media engineer who didn't really have a clue - was telling me when my network was losing connection over the past month and what my broadband speed is !!. Downstream power should be between -6 and +10, Upstream power between 34 and 51. Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. The box should reboot, the power button will turn blue, and it should reset and boot up normally. Home Phone. Re: Landline switch to digital - engineer appointment. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. The visit will be viewable in your online account shortly - virg. Meanwhile, worth a check for any “known network faults - try in 2 places. Networking and WiFi. An engineer did turn up thanks and replaced the box so all is good now - VM need to improve their communications between different departments to ensure a better customer experience, I wouldn’t have minded the engineer not turning up if that had been relayed to me when the decision was made that nobody could be assigned to my fault, I received text messages up to and including the. Thanks for your reply @Dadocreate, I have checked our system and can see that you have spoken to the team again since posting this. If you’ve ran a test on your services or contacted us because you’re experiencing a fault with your Virgin Media services, we’ll. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. Is ther. -----I've tried using WhatsApp to make contact, but haven't yet got passed the bot. Hey Virgin Media. on 28-11-2022 20:27. I have looked at the video on line about setting up the Hub. Virgin Media will charge you £10. Needless to say, the service was still out 24 hrs later. after 3 days an engineer turned did up, a line test and the service started working, 10 minutes later a different engineer turned and we told him it was working and so he went home. Reply. In response to Reece_MH. Ring customer services and check to see if theres been a signal fault in your area etc and ask if an engineer has been issued a job ticket to attend your premises and if not dont bother answering the door as it could be a rogue vm trader. Joining in. Dan1983. Browse. Having been almost caught out by a Microsoft Scam, taking a similar form, I was suspicious, particularly as they did not know my name, but they did know (or guessed) that I was a. Hi GoMac, Thank you for reaching out to us in our community and welcome, sorry to see you have been unable to book a Technician for an adaptor for our Telephone Switchover, you would receive a letter and and an adaptor once a date for the change has been set up, if you need a technician. Tudor. is this common? what can i do? are they still likelySadly not a Virgin engineer, but the last time I had a problem they promised an engineer who didnt show, but magically the broadband started working. Cable installation. 2: Seeker. A complaint is in place, it will not be closed until compensation is settled. There’s a broadband issue in your area and our technicians are on the case to fix things. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. . Virgin Mobile. On the video you simply plugin the cable. Great-value deals on unlimited broadband I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. We would like to show you a description here but the site won’t allow us. Up to speed. Unlike BT and Sky, Virgin Media runs on its own cable network. Volt. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. Told them the websites in questions have no restrictions - they come up in the search engine but won't open. I've been trying to organise an engineer visit for several months now due to various issues with my equipment. on 24-01-2022 21:07. No, should bi in an omnibus. Next. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. To view this please sign in to My Virgin Media here: My VM. Cue several months of waiting. Restart your equipment. I'm not in the UK and had to arrange for someone to arrive at 4 p. You’ll then be able to use your same old phone to make. Here, you can see if there are any software updates available. Plusnet charges £49. And I've just wasted about one hour of my time going round in circles on the mobile app and on my PC trying to figute out how to do this. 0 Kudos. How miserable is your service? Engineer didn't show up, didn't give a call, a warning, nothing! What do I have to do now? Wait another - 5131257Press the “Home” button on your Virgin remote control. I'd like to take a look into this for you and see what is happening. - remove the ethernet cable from. They will just waste your time. I have been a loyal customer of Virgin's for 12 years. 22. When I tried to call customer services they were useless. i literally don’t know what to do at this point, I have called and made complaints twice and haven’t gotten a solution s. Otherwise - explain the issues you're having on this forum and others can advise, VM. Calling up they say they can't tell us when they'll arrive and to make an account online. Solved: Cancelled my Sky services to move to Virgin but have had 2 failed installations due to external cabling required. We would like to show you a description here but the site won’t allow us. I can’t book an engineer online as it says I need to have had an online check first. Have been through all the processes. Jan 10, 2019. £5. You can also view this in the My VM app . Networking and WiFi. Engineer was supposed to be installing broadband at my mom's between 1 and 6pm but never turned up, what can she do and does she have a - 5196313 - 2Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Who are these external contractors they are using for the contract pull and why have they not managed to turn up for 5. As said, you will pay nothing until VM's service is installed and operational. I have tried to cancel an engineer re landline problems , my account isn’t showing an engineer hence I cannot cancel I have requested a - 5167679. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. Dave. Tv engineer charges. Does virgin media have a system in place to alert them that an engineer failed to turn up at a job? Monday 29th between 4pm and 7pm was when the engineer should have. Also, my order with Plusnet is "Unlimited Fibre Extra". 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipment hadn't been delivered to the warehouse. If you extended the cables yourself that could be the problem. We would like to show you a description here but the site won’t allow us. . Virgin do not supply consumer services over the Openreach network. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. Using your remote control Select Help & Settings on the Home screen. The start up menu didn’t. Engineer not turned up. Sorry to hear you are having issues setting up the Quickstart kit. Want to post how awful service Virgin media provide 15/02/2022 - is when when my Internet go live date was. If our technicians find the issue is with your equipment and not Virgin Media’s, or if Virgin Media equipment has been damaged or tampered with, you may be charged a £25 fee. I have tried to call and I cant get past contract number as I dont have one yet. Options. These prices are for new customers only. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. They told me an engineer would visit on Thursday 2nd. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. I waited for 30 minutes and went up the receptionist to check that the interviewer had been informed. A VM person will respond in a day or two. 00 EST 0 It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). on 01-06-2022 14:17. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Even Virgin media business bend over backwards for you. Select My Account then click on order tracking. Had you chosen to persevere then you would have also been entitled to £5. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. We would like to show you a description here but the site won’t allow us. Please look out for the purple envelope in the top right of your screen. many help would be greatly appreciated thanks. Go to our service status page. We would like to show you a description here but the site won’t allow us. They told me an engineer would visit. on 13-09-2022 15:44. Honesty a five week delay is nothing in VM's world - you might like to at least start the process of investigating alternative broadband providers. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. If it's just a usual fault engineer then you should be able to change this online as long as it's not after 4pm the day before the appointment. on 06-02-2023 17:20. - Between 17:10-18:30 - 16x disconnects. Hi I ordered broadband, home phone and apple 4k TV about a month ago. TiVo. Virgin Mobile. I signed up for Virgin Media broadband on the 28th of October and originally booked an installation date for the 5th of November. You can book a technician either by phoning customer support, or waiting for staff to reply here. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. Broadband & phone. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've checked the volume, done all the usual checks, switching on and off, checking it is in the correct portal in the modem. lovett wrote: ». Explain what you need done - if an engineer visit is offered accept that. The do's and don'ts. 00 for a broken appointment when they didn't show up. Call 150 support. I have been having issues with Virgin Media broadband for 2 weeks now. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Virgin had booked in an engineer (s) to come root in a proper connection under my garden, on 6th October as I was given a temporary cable, (hanging off my fence) when I lost TV and Internet a few weeks ago. It's less widely available than some other providers, at 52% national coverage compared to 97% of the. Reply. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I called Virgin as soon as I noticed the issue and. Tudor. 00 for a broken. That's only partly correct. My services went down yesterday and doing all the tests via the app it was advised to book an engineer appointment. My line is down again, my attempt to connect to Hub has failed. on 04-10-2022 17:39. Thanks for coming back to via private message to confirm your information. Navigate to “Help & Settings” and press the “OK” button. Joining in. Options. Speed. Stream from Virgin Media. We would like to show you a description here but the site won’t allow us. We then rescheduled to 20th October due to house renovations (confirmed with Virgin). Free interview details posted anonymously by Virgin Media interview candidates. , a Virgin engineer was scheduled (Thursday 12th Jan). 83 per day if we don’t install your services on the promised day until installation’s completed. I was sent landline adapter for the switch over date. Stayed home from work, engineer didn't turn up, phoned up and they just said the engineer might be late but they have no idea when they. Unacceptable wait for engineer appointment. No one turned up on Wednesday 7th and again no one turned up today Thursday 10th. matt. Phone line change over. It wasn't a very good service anyway - expensive and poor quality compared to other providers. Been trying to phone now for several days and it gets cut off every single time after waiting 45+ minutes. Excellent news , thanks for the update and we're pleased this has now been sorted for you. Options. Loads more cancelled installs, loads more promises that its coming, loads of (pointless / nuisance) phone calls and we've finally passed a year from placing the order. 22 along with broadband and TV. I have a new LG 47LF7700 and Virgin Media Samsung V Box. But if the socket is there and you have the router, it should be straight forward to set up yourself. Options. Plug into the Virgin Media wall socket. We've been asked not to post the number on the forum so I'll send you a PM with it. My thinking now is that you bill the Neil Berkett £60. 00 pm. I was due to be installed today and the engineer has not turned up. 0 Kudos. Engineer not turned up. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. Then take the very well worn path to Ombudsman Services. Forum Member. £29. I have tried all the usual solutions (turning on and off, etc). Check the condition of your phones. Turn on your TV and get connected. Click the lower link (Share Live Graph) then click generate. on 21-12-2022 14:10.